Refund policy

Return, Refund & Shipping Policy

Returns & Refunds

We do not offer refunds or exchanges unless the product is received in a damaged condition.

Eligibility for Return (Damaged Items Only)

For a return to be eligible:

  • Item must be in the same condition as received

  • Unused and unworn

  • Original tags must be attached

  • Original packaging must be intact

  • Receipt or proof of purchase is required

To initiate a return, contact us at: themacthings@gmail.com

Returns should be sent to the address mentioned on the shipping label after approval.

Return Request Requirements

Contact us within 48 hours of delivery and record a clear unboxing video from the beginning showing:

  • Package condition

  • Shipping label

  • Tracking ID

If your return request is approved:

  • A return shipping label will be provided

  • Return instructions will be shared

  • Items sent without initiating a return request will not be accepted

For return-related questions, contact: themacthings@gmail.com

Damages & Issues

Please inspect your order immediately upon delivery and record an unboxing video after receiving the package. Contact us immediately if:

  • The item is defective

  • The item arrives damaged

  • You receive the wrong product

This allows us to evaluate the issue and resolve it accordingly.

Exceptions / Non-Returnable Items

As our macramé products are handcrafted with care, the following items are not eligible for return:

  • Custom-made or personalized macramé products

  • Made-to-order products with special size, color, or design requests

  • Clearance, sale, or discounted products

  • Gift cards and promotional items

  • Products damaged due to misuse, improper handling, or normal wear and tear after delivery

For questions regarding product eligibility, contact us before placing your return request.

Cancellation Policy

As all our macramé products are handmade and crafted specifically for each order:

  • Refunds cannot be initiated once an order has been processed and dispatched

  • Refunds or replacements will only be considered for damaged items

  • Claims are subject to verification

Exchanges

The fastest way to get a replacement product is:

  • Return the eligible item

  • Wait for return approval

  • Place a separate order for the new product

India Return Policy

For merchandise shipped within India:

  • Returns or cancellations are accepted only for damaged or defective products

  • Return requests must be raised within 48 hours of delivery

  • Product must remain unused with original tags and packaging

  • Proof of purchase is mandatory

  • Handmade and made-to-order products cannot be cancelled, returned, or refunded once processed and dispatched

Refund Process

Once we receive and inspect your returned item:

  • You will be informed about the approval status

  • Approved refunds are processed within 3–5 working days

  • Refunds are credited to the original payment method

  • Bank/payment processing timelines may vary

  • Refunds apply only to approved damaged-item claims

Shipping Policy

  • Orders are processed and dispatched within 3–7 working days

  • Tracking details are shared after dispatch

  • If no shipping update is received within 7 working days, contact: themacthings@gmail.com

  • Delivery generally takes 5–7 working days after dispatch, depending on location and courier availability.